Software Asset Manager
Under general supervision, develops and maintains the framework and processes to strategically track and manage the financial, physical, licensing and contractual aspects during the life cycle of software assets.
- Join a Culture of Growth and Well-Being -
Technology Services and Solutions (TSS) is the County of Santa Clara's
primary information technology solutions provider. Working with other County
departments and local government customers, TSS develops innovative,
cost-effective technology solutions that aim to enhance the quality of life for
the residents of Santa Clara County. TSS is where technical creativity thrives.
Our employees are our most valuable asset, and the success of our organization
depends on each one. We believe that happy employees are the most creative
and productive, so it's essential that our employees find fulfillment in what
they do. To encourage growth, we provide learning and development
opportunities. We also understand the significance of work-life balance
and offer a hybrid work schedule. This culture of growth and
well-being makes TSS a great place to work. Learn
more about us by visiting our website.
Please Note : This recruitment is scheduled to include a written examination; the test will be conducted online through a secure third party.
Tentatively during the week of October 24th, test information will be sent via email to the address attached to your application. Prior to completing the exam, there is a brief system set-up step to be completed.
COVID-19 Risk Tier - Lower Risk
- Effectively manages inquiries about software usage, deployment, license availability and external vendor license audit report requests in a timely manner;
- Tracks, validates and manages software purchase orders as appropriate in line with County policy;
- Maintains records relating to the issuing of license keys;
- Identifies candidates for harvesting licenses from retired or repurposed assets;
- Designs, develops, and generates SAM reports to communicate and monitor compliance, liability and budgetary data;
- Using Software Asset Management software and/or the assistance of professional services, determines the optimal licensing structure for the enterprise and identifies opportunities for new enterprise agreements;
- Provides advice and guidance to County departments about software products with highly complex licensing structures;
- Communicates software installation rules to ensure installation is consistent with software entitlement;
- Coordinates with IT operations teams to plan for replacement of sun-setting software;
- Provides critical data to support the software renewal process by ensuring payments are justified and in line with contractual commitments;
- Identifies areas for cost savings through the identification of alternative support options, license recycling and optimal licensing practices;
- Proactively monitors software vendor product updates as they impact licensing structures and costs;
- Conducts periodic quality assurance audits in accordance with organizational policy, identify discrepancies in the SAM database and resolve/escalate them as appropriate;
- Analyzes exception data to identify potential breaches of policy and their causes, investigating and reporting on license compliance issues and remediation options;
- Maintains a posture of audit readiness through consistent reconciliation and validation of software licenses to installed assets;
- Manages activities and acts as liaison for vendor-initiated license compliance audits;
- Assists with the development and implementation of software asset processes and policy across the County as appropriate through communication with and education of stakeholders;
- May be assigned as a Disaster Service Worker, as required;
- Performs other related duties, as required.
Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:
Training and Experience Note:
Possession of a Bachelor's degree from an accredited college in Business Administration, Finance, Engineering, Information Technology, or other related field,
Five (5) years of experience in IT asset management, financial or data analysis, IT contract management, IT technical support or related experience. Two (2) years of this experience must be at the level comparable to the County's IT Asset Manager.
Training and experience equivalent to the possession of a Bachelor's degree. Relevant analytical, administrative, lead, supervisory or management experience that includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing can substitute for education on a year-for-year basis;
Seven (7) years of experience in IT asset management, financial or data analysis, IT contract management, IT technical support or related experience. Two (2) years of this experience must be at the level comparable to the County's IT Asset Manager.
- Ability to travel to alternate locations in the course of work.If driving, possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a County driver authorization.
- The following certifications are desirable:
- CSAM: Certified Software Asset Manager
- CHAMP: Certified Hardware Asset Management Professional
- CITAM: Certified Information Technology Asset Manager
Depending on the position, other related certifications may be desirable.
- The IT environment, including knowledge of hardware and software commonly used by office staff/business professionals;
- Metrics and related data sources to enable data-driven decision-making;
- Software asset inventory tools;
- IAITAM Best Practices;
- All aspects of the software life-cycle - from licensing to purchasing to deployment to decommissioning;
- Software license management and related procurement practices or specialized knowledge of a single vendors software licensing models (e;g;, Microsoft, Oracle, Adobe);
- Experience collecting, analyzing and presenting data;
- Principles of inventory control; asset purchase order and receipt tracking;
- Software and hardware asset management;
- Database of entitlements for software contracts;
- Proper disposal of obsolete products.
- Identify asset management strategies to reduce security and financial risks, improve customer service and drive towards cost optimization;
- Use Software Asset Management software;
- Manage the strategic planning, development and coordination of software licensing review and auditing programs;
- Establish and oversee the implementation of audit and response processes for software licenses;
- Reconcile and validate software licenses;
- Monitor software vendor product updates as they impact licensing structures and costs;
- Collect, analyze and utilize data for decision-making;
- Advise departments about software products with moderately complex licensing structures including installation rules and other contractual requirements;
- Communicate effectively;
- Develop, implement and communicate County policies related to IT asset management;
- Maintain databases for software and relevant software contracts;
- Coordinate work among operation teams.
Closing Date/Time: 10/3/2022 11:59 PM Pacific